Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern firstaidworks.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our”, “We” and “firstaidworks.com.au” refers to Vision Safe P/L  representing and distributing the Brand First Aid Works. “You” and “Your” refers to you, the client, visitor, customer, website user or person using our website.

If you do not understand these Terms and Conditions, or any of the Policies, you are welcome to contact our customer service team using the details on our Contact page.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and FirstAidWorks.com.au’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that  FirstAidWorks.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, including but not limited to errors or omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It is your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), FirstAidWorks.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Your receipt of an electronic confirmation of your order does not signify our full acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept, reject or revise an order for any reason due to availability of product, an error in the price, image or product description, or an error in your order. We reserve the right to supply less than the quantity you ordered of any item, or to partially ship an order if more than one item is ordered. We reserve the right to contact you for verification purposes before dispatch of your order.


You are able to cancel an order provided it has not already been dispatched. Please contact us as soon as possible, as we are unable to cancel an order that has been dispatched. If your order has already been dispatched, please refer to our Returns and Refunds policy.


Prices are displayed in Australian dollars and where applicable include Australian GST (Goods and Services Tax). Where a delivery address outside of Australia has been nominated, the price will not include Australian GST and additional Taxes may be payable by you as detailed in our Shipping Options.

All orders will be charged in Australian dollars regardless of your nominated delivery address. Any currency conversion fees or rates used to determine the amount you pay for the Goods is determined by your credit card provider or National Australia Bank (our Payment Gateway provider). We are not liable for any difference between the Price quoted on FirstAidWorks.com.au and the actual amount charged to you for the Goods as determined by the fees and conversion rate used.


FirstAidWorks.com.au may from time to time provide on its website links to other websites, advertisements and information on those websites for your convenience. This does not indicate or imply sponsorship, endorsement, approval or arrangement between FirstAidWorks.com.au and the owners of those websites. FirstAidWorks.com.au takes no responsibility for any of the content found on the linked websites.

FirstAidWorks.com.au’s website may contain information or advertisements provided by third parties for which FirstAidWorks.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice, nor do we take any responsibility for any advice assumed, implied or otherwise received in this regard.


Your use of this website is at your own discretion. To the fullest extent permitted by law, FirstAidWorks.com.au absolutely disclaims all warranties, expressed or implied, including but not limited to representations about this website, any of the content, or fitness of product for any particular purpose.

Whilst we at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any product, link or information in our website or as to their correctness, suitability, accuracy, reliability, or otherwise.

First Aid advice and information given on this website is not intended to replace the need to attend an accredited first aid course, it is intended as a prompt for qualified first aiders only. We recommend that people responsible for using any first aid kit should complete a full Senior First Aid course. 

FirstAidWorks.com.au gives no warranty that our website or its server is free of viruses or any other harmful components and accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content. Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, FirstAidWorks.com.au excludes all implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth).

If you are unhappy with your purchase, please see our Returns and Refunds section.


At FirstAidWorks.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. FirstAidWorks.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles where applicable. Please read our separate Privacy Policy carefully.

You may change your information at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. FirstAidWorks.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data FirstAidWorks.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


FirstAidWorks.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and our services but not for any other use.


FirstAidWorks.com.au  may be required, in certain circumstances, to disclose information in good faith and where FirstAidWorks.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of FirstAidWorks.com.au . FirstAidWorks.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then FirstAidWorks.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. FirstAidWorks.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website. FirstAidWorks.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and FirstAidWorks.com.au concerning your use and access to FirstAidWorks.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of Western Australia and Australia. If there is a dispute between you and FirstAidWorks.com.au that results in litigation then you must submit to the jurisdiction of the courts of Western Australia.

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